Answered By: Dana Clark
Last Updated: Feb 27, 2017     Views: 20

Why was my Interlibrary Loan request cancelled?

Why was my Interlibrary Loan request cancelled?

Read the e-mail from Mason Library <> Interlibrary Loan that said your request was canceled. It should always tell you why. If your article request was cancelled because Mason Library has it in eJournals, see Finding a Journal Article Using a Citation.
For help finding other materials for your research go to the Information Desk. For in-depth research,  make an appointment with a Reference Librarian at Research Consultations.

See the ILL Policies. Some common reasons for cancelling a request are:

  • The material requested is owned or accessible through Mason Library.
  • The item is owned by Keene Public Library. Look it up in the catalog, click the Place a Hold button and follow instructions. When it's available KPL will deliver it to us in a few days. You can also go to KPL. Keene State patrons can borrow directly from Keene Public Library.
  • Some items cannot be borrowed, such as e-books, Reference books and archival items.
  • You may have requested something that is not in English. If your request does not say you will accept non-English, we will contact you to inform you of the language of the item.
  • If you accidentally request the same item twice, we will let you know that one is a duplicate.

We have access to the collections of thousands of libraries. Still, some items are so rare that they are not available from our sources.


If you still have questions after reading the e-mail contact Interlibrary Loan or call 358-2715.