Q. I've got wireless networking problems. What can I do?
Answered By: Dana Clark Last Updated: Feb 04, 2015 Views: 15
I've got wireless networking problems. What can I do?
The Mason Library does experience periodic wireless networking outages once-in-a-while.
In most cases the KSC_Student wireless network should allow you to connect.
Try This First:
Please refer to these documents for connecting to KSC_Student.
For Windows users: http://www.keene.edu/it/helpdesk/win7studentwireless.pdf
For Macintosh users: Click on the "Airport" icon in the upper right side of the screen and you should see KSC_Student. Click on KSC_Student and it should automatically connect. There is no authentication required. KSC_Student is an unsecured network.
Try This Second:
The KSC_Secure network allows faculty, staff, and students to connect to the wireless network securely.
Please refer to these documents for connecting to KSC_Secure.
For Windows Users: http://www.keene.edu/it/helpdesk/win7securewireless.pdf
For Macintosh Users: http://www.keene.edu/it/helpdesk/macsecurewireless.pdf
STUDENTS, PLEASE NOTE:
To connect to the KSC_Secure network you will need to enter your credentials as so:
email@example.com and your assigned password.
Try This Third (as a last resort):
The KSC_Guest network is an unsecured network with restrictions. Most internet browsing will work fine, however, the Mason Library's online databases might not work on the KSC_Guest network due to internet ports being blocked. If you want to connect to and use the library's databases you would be best off choosing KSC_Student or KSC_Secure.
For Windows Users: please read this: http://mason-library.ask.libraryh3lp.com/questions/7444
For Macintosh Users: Click on the "Airport" icon in the upper right side of the screen and you should see KSC_Guest. Click on KSC_Guest and it should automatically connect.