Answered By: Dana Clark
Last Updated: Feb 04, 2015     Views: 15

I've got wireless networking problems. What can I do?

The Mason Library does experience periodic wireless networking outages once-in-a-while.

In most cases the KSC_Student wireless network should allow you to connect.

Try This First:

Please refer to these documents for connecting to KSC_Student.

For Windows users: http://www.keene.edu/it/helpdesk/win7studentwireless.pdf

For Macintosh users: Click on the "Airport" icon in the upper right side of the screen and you should see KSC_Student. Click on KSC_Student and it should automatically connect. There is no authentication required. KSC_Student is an unsecured network.

Try This Second:

The KSC_Secure network allows faculty, staff, and students to connect to the wireless network securely.

Please refer to these documents for connecting to KSC_Secure.

For Windows Users: http://www.keene.edu/it/helpdesk/win7securewireless.pdf

For Macintosh Users: http://www.keene.edu/it/helpdesk/macsecurewireless.pdf

STUDENTS, PLEASE NOTE:

To connect to the KSC_Secure network you will need to enter your credentials as so:

netid@student.keene.edu and your assigned password.

EXAMPLE:  genericstudent3@student.keene.edu.

Try This Third (as a last resort):

The KSC_Guest network is an unsecured network with restrictions. Most internet browsing will work fine, however, the Mason Library's online databases might not work on the KSC_Guest network due to internet ports being blocked. If you want to connect to and use the library's databases you would be best off choosing KSC_Student or KSC_Secure.

For Windows Users: please read this: http://mason-library.ask.libraryh3lp.com/questions/7444

For Macintosh Users: Click on the "Airport" icon in the upper right side of the screen and you should see KSC_Guest. Click on KSC_Guest and it should automatically connect.